A crisis is any unplanned situation that could interrupt operations and cause harm to the reputation of a business, an individual or group. In private businesses, mitigating those risks usually…
Mind Your Media : The Basics of Issuing Public Apologies And why so many fail miserably at it There are more than a few basics we learn as children that…
**Update** As of July 12, 2018, it was announced John Schnatter is stepping down as Chief of the Board of Directors, but will remain on the board. You don’t have…
The media make a tempting target for those in crisis. When gaffe-prone Pennsylvania Governor Rendell found himself in the middle of a firestorm of his own making, his immediate response…
Think hard. When was the last time you remember the chief executive officer an American company admitting publicly and repeatedly to getting it wrong? "Humiliated and mortified" is how Jet…
You've drilled. You've done your homework. Your communications and senior management team have a well-formulated crisis plan. Everyone knows their roles and is prepared to take the right steps toward…
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