Mind Your Media: The Basics of Issuing Public Apologies
Mind Your Media : The Basics of Issuing Public Apologies And why so many fail miserably at it There are more than a few basics we learn as children that…
Papa John’s Latest PR Debacle: A Crash Course in Bad Crisis Communications (or the dangers in confirming the worst people think they know about you)
**Update** As of July 12, 2018, it was announced John Schnatter is stepping down as Chief of the Board of Directors, but will remain on the board. You don’t have…
The Messenger: Friend or Foe in a Crisis? Why Executives Who Should Know Better, Get It Wrong
The media make a tempting target for those in crisis. When gaffe-prone Pennsylvania Governor Rendell found himself in the middle of a firestorm of his own making, his immediate response…
Crisis Communications Done Right: How Jet Blue will weather the storm
Think hard. When was the last time you remember the chief executive officer an American company admitting publicly and repeatedly to getting it wrong? "Humiliated and mortified" is how Jet…
Media & Crisis Communications – The role of the CEO
You've drilled. You've done your homework. Your communications and senior management team have a well-formulated crisis plan. Everyone knows their roles and is prepared to take the right steps toward…
